Salon & Spa Policies

 

At The Upper Cut Salon & Spa, we’re committed to providing a relaxing, professional experience—and that starts with clear expectations. Thank you for respecting our time, talent, and team!

Any cancelation fees are non-refundable and cannot be applied toward future appointments

Appointment Confirmations & Cancellations

We send confirmation texts or emails 48 hours before your appointment, plus a reminder the day before to keep you on track. If we don’t hear from you by the 24-hour mark, your appointment may be offered to a client on our waitlist.

  • Cancellations made with less than 24 hours’ notice will be charged 100% of the scheduled service total.

  • No-shows will be charged 100%.

  • After two no-shows, we will no longer be able to book future services for you.

  • If you arrive 15 minutes or more late, your stylist may need to reschedule or adjust the service—and in some cases, may refuse service altogether. This helps us stay on time for all our guests.

Please give as much notice as possible—it helps our commission-based stylists fill their schedule and serve others who are waiting!

 

Pricing & Consultations

Pricing is always approximate until we see your hair in person and create a customized plan based on your goals and inspiration photos. Every head of hair is unique!

Final pricing will reflect hair length, thickness, time and product used (color, lightener, solution, etc.)

If you’re working within a budget, please chat with your stylist before services begin. Some looks take multiple steps or sessions to achieve, and we want to be sure you’re comfortable with the plan. 

Satisfaction Guarantee

We want you to leave feeling confident and happy. If you have questions or concerns about your service, please let us know within 5 calendar days of your appointment.

We offer corrections at no charge with your original stylist—or with another, at management’s discretion.
Please note: We do not issue refunds on services.

Product Returns

Not loving your product? No problem!

We accept returns on full-priced retail items within 30 days, as long as at least 2/3 of the product remains. We’re always happy to help you find the right product match!

NOTE: Retail returns are only available for in-salon purchases. Products purchased through the Aveda Online Shop cannot be returned to the salon.