Welcome to The Upper Cut Salon & Spa. By accessing and using our services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before booking an appointment or using our services. If you do not agree with these Terms, please do not proceed with our services.
1. Services Provided
The Upper Cut Salon & Spa offers a variety of services, including but not limited to hairstyling, haircuts, color treatments, spa services, manicures, pedicures, facials, and massages. The specific services offered may be subject to change based on availability, staffing, and other factors.
2. Appointments
- Booking: Clients are encouraged to book appointments in advance via phone, email, or our online booking platform. Appointments are subject to availability.
- Cancellations: We require at least 24 hours’ notice for any cancellations or rescheduling. Failure to cancel or reschedule within this time frame may result in a cancellation fee.
- Late Arrivals: Clients arriving more than 15 minutes late for their scheduled appointment may be asked to reschedule or may receive reduced service time, depending on availability.
3. Payment & Pricing
- Payment: Payment is due at the time of service. We accept various payment methods, including credit/debit cards, cash, and other forms of payment as determined by The Upper Cut Salon & Spa.
- Pricing: Service prices are listed on our website and may vary based on the type and complexity of the service. Prices are subject to change at any time without prior notice.
- Gratuities: Gratuities for exceptional service are appreciated but not required.
4. Gift Cards
Gift cards are available for purchase and may be used for services or products offered at The Upper Cut Salon & Spa. Gift cards cannot be redeemed for cash and are non-transferable.
5. Health & Safety
- Medical Conditions: Clients are responsible for informing our staff of any medical conditions, allergies, or sensitivities that may affect their ability to receive certain services.
- Cleanliness: The Upper Cut Salon & Spa adheres to strict hygiene and sanitation standards. We ask clients to respect the salon’s cleanliness and health policies.
- Liability: While we take all necessary precautions to ensure the safety of our clients, The Upper Cut Salon & Spa is not liable for any allergic reactions, injuries, or adverse effects arising from services.
6. Products
We offer a variety of beauty and wellness products for sale. These products are sold as-is and are non-refundable unless otherwise required by law. We recommend consulting with a staff member before purchasing to ensure the product is right for you.
7. Conduct
We expect all clients to behave respectfully and courteously toward our staff and other clients. The Upper Cut Salon & Spa reserves the right to refuse service to anyone engaging in disruptive, abusive, or inappropriate behavior.
8. Privacy & Data Collection
- Privacy Policy: We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
- Marketing: By using our services, you may receive marketing communications from us, including promotions, special offers, and updates. You may opt out of marketing communications at any time.
9. Changes to Terms
The Upper Cut Salon & Spa reserves the right to update or modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review these Terms periodically.
10. Governing Law
These Terms will be governed by and construed in accordance with the laws of Delaware, USA. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Delaware, USA.
11. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
The Upper Cut Salon & Spa
119 S Dupont Hwy, Dover, DE 19901
302-736-1661
theuppercutsalonspa@gmail.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.