Salon & Spa Policies

APPOINTMENT CANCELLATIONS

We understand that sometimes you may need to change your appointment. To avoid any inconvenience for both our clients and our staff, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee equivalent to 50% of the service cost.

Cancellations made less than 24 hours before will result in a charge of 100% of the scheduled service cost.

Any cancelation fees are non-refundable and cannot be applied toward future appointments

No-Show Policy

We strive to provide exceptional service to all of our clients, and our staff prepares for each appointment with care. A no-show not only affects our schedule but also prevents another client from enjoying our services.

    • A no-show is considered when a client misses an appointment without canceling.
    • After one no-show, we will require a credit card to secure future appointments.
    • After two no-shows or repeated late cancellations, a fee may be charged or we may no longer be able to service you as a client.
  • Cancellations made on the same day as the scheduled appointment(s) or cancelled after the scheduled time of the appointment(s) will be considered a no show and therefore will be charged accordingly.
  • If a client is 15 minutes late to his/her appointment(s) the stylist has the option to refuse the service. This will be considered a no-show, therefore the client will be charged 100% of the service cost.

 

Thank you for your understanding and cooperation. We value your business and look forward to continuing to serve you!

Hair Color Policy

At The Upper Cut Salon & Spa, we strive to create the ideal look for each guest and take pride in our work and services. If you are unsatisfied or have any questions or concerns about the services you have received, please notify us within 5 calendar days of services. We are committed to your satisfaction, and time is of the essence to correct your hair color.

Within that 5-day period, services can be corrected with the original stylist free of charge or another stylist per management discretion. We do not issue refunds on services. We require that you return to the salon promptly to see the stylist who performed the initial service. At that time, we will make every effort to correct the problem to your satisfaction. These adjustments are available to you at no cost within a week of your initial service.

Any redo request made after one week from the original service date will be under the discretion of management/owner approval and may be charged full price. The redo policy does not cover a change in the style or color initially requested. The Upper Cut Salon & Spa will not be liable nor offer redo services for hair color that has been done outside of our salon. We appreciate your understanding of this necessary policy and are honored to have you as our guest.

Retail Returns

Retail can be returned up to 3 weeks after purchase. A receipt is not necessary, but it is preferred that one is showed at the time of return. If the retail has half or less than half of the product left at time of return, the full price cannot be refunded. In this case, only 50% of the original cost can be refunded to the client. NOTE: Retail returns are available for in-salon purchases, products purchase through Aveda Online shop cannot be returned to the salon.