Salon & Spa Policies

APPOINTMENT CANCELLATIONS/NO SHOWS

  • All clients will be required to put a credit card on file in case of last minute cancellations or missed appointments. This card will not be charged unless the appointment is missed or cancelled after the 24 hour period. The client will be notified about said charge.

  • Cancellations of all appointments must be made at least 24 hours prior to the start time of the service. If cancelled after this period, 50% of the missed service will be charged to the credit card on file. Clients who miss their appointment(s) completely will be charged 100% of the service costs.
  • Clients with 2 previous no shows will be charged 50% of all appointments made within 1 year at time of booking. This will go towards the full cost of the service. No exceptions.
  • Clients with 3 previous no shows will be charged 100% of all appointments made within 1 year at time of booking. No exceptions.
  • Cancellations made on the same day as the scheduled appointment(s) or cancelled after the scheduled time of the appointment(s) will be considered a no show and therefore will be charged accordingly.
  • If a client is 15 minutes late to his/her appointment(s) the stylist has the option to refuse the service. This will be considered a no-show, therefore the client will be charged 100% of the service cost.

Hair Color Policy

At The Upper Cut Salon & Spa, we strive to create the ideal look for each guest and take pride in our work and services. If you are unsatisfied or have any questions or concerns about the services you have received, please notify us within 5 calendar days of services. We are committed to your satisfaction, and time is of the essence to correct your hair color.

Within that 5-day period, services can be corrected with the original stylist free of charge or another stylist per management discretion. We do not issue refunds on services. We require that you return to the salon promptly to see the stylist who performed the initial service. At that time, we will make every effort to correct the problem to your satisfaction. These adjustments are available to you at no cost within a week of your initial service.

Any redo request made after one week from the original service date will be under the discretion of management/owner approval and may be charged full price. The redo policy does not cover a change in the style or color initially requested. The Upper Cut Salon & Spa will not be liable nor offer redo services for hair color that has been done outside of our salon. We appreciate your understanding of this necessary policy and are honored to have you as our guest.

Retail Returns

Retail can be returned up to 3 weeks after purchase. A receipt is not necessary, but it is preferred that one is showed at the time of return. If the retail has half or less than half of the product left at time of return, the full price cannot be refunded. In this case, only 50% of the original cost can be refunded to the client. NOTE: Retail returns are available for in-salon purchases, products purchase through Aveda Online shop cannot be returned to the salon.